
A simple passenger journey guide for domestic and international arrivals at Kualanamu International Airport.
Follow the step-by-step arrival process based on your flight type.

Step 1
Welcome to Kualanamu International Airport. Please remain seated until the aircraft has parked safely and the seatbelt sign has been turned off.

Step 2
Follow the directional signs through the arrival corridor and proceed toward the baggage claim area.

Step 3
Collect your baggage at the designated baggage carousel according to the flight information display.

Step 4
Proceed to the public arrival hall where passenger facilities, meeting points, and assistance services are available.

Step 5
Continue to the designated transport and pick-up areas for taxis, buses, online transportation, and private vehicles.
Explore other passenger travel information and airport guidance.

Passenger departure journey including check-in, security screening, immigration, and boarding.

Immigration procedures, travel documents, autogate facilities, and international passenger guidance.

Electronic customs declaration, QR code process, restricted goods, and customs inspection guidance.